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Jammu
Contact
- contact@platinuts.com
- +91 797630300
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Quick answers to
your questions
Still wondering? Here are the most common things our customers ask us before placing an order.
1. How quickly can I expect a reply after submitting this form?
We know your time is valuable. Our team personally reviews every inquiry and aims to respond within 24 hours during business days. For urgent custom orders or bulk gifting requests, you can also call us directly at the number provided in our confirmation email.
2. Do you offer bulk or wholesale pricing for businesses?
Absolutely! Whether you are a café, a corporate gifting company, or a local retailer, we offer special wholesale rates for bulk orders. Simply mention your estimated quantity and business type in the message box, and we will send you a tailored quote.
3. Can I place a custom gift box order for a specific occasion?
Yes! Custom gifting is our specialty. We can mix and match your favorite nuts, dried fruits, and seeds into a beautifully packaged box. Just let us know the occasion, your budget, and any specific preferences, and we will design the perfect gift for you.
4. How do I track my order after I have placed it?
Once your order ships, you will receive a tracking number via email or SMS. You can use that to track your package in real-time. If you don’t see a tracking email within 48 hours, please reach out to us using this form, and we will check it for you immediately.
5. Do you ship outside of India / to my specific location?
We currently deliver across all major cities and towns in India. For international shipping inquiries, please include your full address and country in the message box. We will check shipping availability for your specific location and get back to you with the details and rates.
6. Are your nuts and dried fruits 100% natural, or do they contain any preservatives?
We believe in keeping nature as nature intended. Our nuts and dried fruits are 100% natural with absolutely no artificial preservatives, added sugars, or chemical treatments. We dry and pack them fresh to lock in their natural flavor and crunch.
7. What happens if my order arrives damaged or spoiled?
We take immense care in packaging, but we know things happen during transit. If your order arrives damaged, spoiled, or doesn’t meet your expectations, simply send us a photo of the issue within 24 hours of delivery. We will issue a replacement or a full refund—no questions asked.
8. Do you offer gift wrapping or personalized notes for corporate gifting?
Yes! We offer elegant, premium gift wrapping options and can include personalized handwritten notes inside the box. Just mention your specific requirements in the message box, and we will add a special touch to make your gift truly memorable.
9. Can I change or cancel my order after I have placed it?
We process orders quickly, but we understand mistakes happen. If you need to change or cancel your order, please contact us within 1 hour of placing it. After that, the order may have already entered our packaging process, but we will do our best to accommodate your request.
10. How do you ensure the nuts and fruits stay fresh during shipping?
We use vacuum-sealed, food-grade packaging designed specifically to lock in freshness and protect against moisture. Plus, we ship directly from our warehouse to your doorstep, so you get the freshest crunch possible—never stale or rubbery.